Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.

Return policy on Gift Baskets

If you are not satisfied with something, please send it back within 7 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your return should you wish to return them.
If you are not satisfied with your purchase, you can return or exchange the product within 15 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge up to 25% may apply to specific products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request.  Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense.  Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

Please email us  for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 15 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 9:00 AM to 5:00 PM ET.

What is your return policy for children toys?

We guarantee against manufacturers' defects for 14 days from the date of the delivery.  We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions. Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions.   All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.   Unwanted products may be returned with prior authorization only!   All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA)*. Unwanted product returns will be subject to a 25% restocking fee.  

* Refunds will only be issued against items that are returned in undamaged and in their original condition

 What is your return policy for Jewelry Gifts?

Please notify us within 5 days of receiving product in order to qualify for a refund, exchange or credit. Items must have all tags intact & not show any signs of wear. Orders must be sent back in full unless arrangements are made to refund or exchange part of the order. Please make sure to get a Return Merchandise Authorization number (RMA) by phone or Complete the  Return Form  Online

 
Customers will be responsible for all charges associated with shipping and handling. Please make sure to request the tracking number, signature confirmation and insurance for USPS shipments, when you return an item. Send a return confirmation to sales@interlot.com. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways).